Pianex Terms and Conditions of Sale

Article 1: Purpose and scope

These General Terms and Conditions of Sale (GTCS) define the rights and obligations of COPROMETAL (SAS - SIREN 398 761 825) and its customers for the online sale of acoustic pianos and accessories via pianex.fr.

These conditions apply only to sales concluded via this site and to deliveries in mainland France, Corsica, Spain, Portugal, Italy, Switzerland, Germany, Belgium and the Netherlands. For all other destinations, please contact customer service.

By validating an order, the customer acknowledges that he/she has read and accepted these terms and conditions without reservation.

Article 2: Applicable law

The GCS are governed by French law. Any dispute shall be brought before the competent French courts.

Article 3: Ordering and Product Availability

Control

Ordering requires the creation of a customer account with accurate data. After payment, an order number and summary are provided on screen and by e-mail. All orders imply full acceptance of the terms and conditions.

Availability

Products, prices and availability are valid as long as they are displayed on the site. In the event of a product being out of stock, the customer will be promptly informed. They have one month to cancel the order via customer service.

Article 4: Terms of payment

Accepted payment methods

  • Credit card: Visa, Mastercard, American Express
  • Bank transfer
  • E-wallets: Apple Pay, PayPal Wallet

Secure payment and receipts

Payment is due when the order is placed. Proof of payment may be requested. In the event of suspected fraud, the order may be cancelled. The products remain the property of COPROMETAL until full payment has been received.

Penalty clause

Any delay will incur a €40 indemnity and penalties in accordance with the law of March 22, 2012.

Exclusion from right of set-off

No compensation will be accepted unless provided for by law.

Financing & Guarantees

  • Payment in 2, 3 or 4 instalments free of charge with ALMA
  • Payment via PayPal
  • Credit with YOUNITED (subject to conditions - Pianex mandataire ORIAS)

Legal warranties

  • Conformity warranty (articles L.217-3 et seq.)
  • Warranty against hidden defects (article 1641 of the French Civil Code)

Article 5: Retention of title

The products remain the property of COPROMETAL until full payment has been received. In the event of non-payment, they may be recovered. Deposits remain the property of COPROMETAL.

Article 6: Delivery

6.1 Delivery methods

  • Pianos: delivered on pallets to your doorstep
  • Accessories: delivered anywhere in France

Piano tuning is not included.

6.2 Delivery costs

  • Free from €5,000 inc.
  • Accessories: €75 incl. VAT
  • Pianos: €250 inc. For neighbouring countries (Spain-Italy-Belgium-Germany)
  • Transport: 950 € incl. VAT (no delivery charge)

6.3 Delivery times

  • France: 15 working days
  • Neighbouring countries: 25 working days

Lead times are calculated from order validation.

Article 7: Return of Products and Right of Withdrawal

Returns within 14 days. Unused products, in perfect condition, in original packaging. Return shipping at customer's expense. Custom-made items excluded. Damaged product: contact us within 8 days. Refund within 15 days of verification.

Article 8: Warranty - After-sales service

Piano warranty

10 years for harmonic structure, action and keyboard. Excluding piano tuning.

Exclusions

Damage caused by moisture, misuse, impact, lack of maintenance or unauthorized modifications.

Article 9: Protection of Personal Data

Data collected for order management. Rights of access, rectification or opposition to be exercised by post. No resale without